Shipping Policy

Last Updated: 2026

Thank you for shopping with Xelano.

This Shipping Policy explains how orders placed through https://www.xelano.shop/ are processed, shipped, and delivered.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing time is separate from shipping or transit time.

During periods of high order volume, promotional events, or holidays, processing may take slightly longer.

2. Shipping Destinations

We ship to locations that are available and eligible during checkout.

Available shipping destinations may vary depending on:

  • Product availability
  • Shipping carrier coverage
  • Delivery restrictions
  • Customer location
  • Applicable laws or regulations

If your address is not eligible for delivery, the available shipping methods may not appear during checkout.

3. Shipping Methods and Estimated Delivery Times

Available shipping methods and estimated delivery times are displayed during checkout whenever applicable.

Typical estimated delivery times are:

Standard Shipping: approximately 3–7 business days after the order has been processed.

Please note that delivery estimates are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary depending on destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.

4. Shipping Costs

Shipping charges, if applicable, are displayed during checkout before you complete your purchase.

Shipping costs may depend on factors such as:

  • Delivery destination
  • Product size or weight
  • Order value
  • Selected shipping method

Where free shipping is offered, any eligibility requirements will be clearly displayed on the website or during checkout.

We do not add undisclosed shipping charges after an order has been placed.

5. Order Tracking

When tracking information is available, we may send you a shipping confirmation email containing a tracking number or tracking link.

Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update.

If tracking information has not updated for an extended period, please contact us for assistance.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your information carefully before submitting an order.

If you notice an address error, contact us as soon as possible:

Email: [email protected]
Phone: (907) 796-6239

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

7. Incorrect or Incomplete Addresses

If a package cannot be delivered because the shipping address provided by the customer is incorrect or incomplete, the package may be returned to the sender.

Additional shipping charges may apply if the order must be shipped again due to an address error, where permitted by law.

Please ensure all shipping details are accurate before placing your order.

8. Split Shipments

Some orders may be shipped in more than one package.

If your order is split into multiple shipments, packages may arrive at different times and may have separate tracking numbers.

You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments unless otherwise disclosed before purchase.

9. Shipping Delays

Although we work to deliver orders within the estimated timeframe, delays may occasionally occur because of:

  • Carrier delays
  • Severe weather
  • Natural disasters
  • Holidays
  • Customs processing
  • Transportation disruptions
  • High shipping volumes
  • Incorrect delivery information
  • Other circumstances outside our reasonable control

We appreciate your patience if an unexpected delay occurs.

10. Lost Packages

If tracking indicates that your package has not been delivered within the expected timeframe, please contact us.

We may ask you to confirm your shipping address and allow reasonable time for the carrier to investigate.

Where appropriate, we will work with the shipping carrier to investigate lost packages and determine the available resolution.

11. Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, we recommend:

  • Checking around your property
  • Checking with household members
  • Asking neighbors
  • Checking with your building management or reception
  • Contacting the shipping carrier

If you still cannot locate the package, contact us and we will review the situation.

12. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the damage
  • Photos of the product
  • Photos of the shipping packaging where possible

We will review the issue and provide an appropriate solution in accordance with our Returns & Refunds Policy.

13. Refused or Undeliverable Shipments

If a shipment is refused or returned because delivery could not be completed, we may contact you regarding redelivery or refund options.

Where permitted by law, shipping or return transportation costs resulting from customer refusal or incorrect delivery information may be deducted from the refund.

14. Taxes, Duties, and Customs

Where applicable, taxes may be calculated and displayed during checkout.

For international shipments, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination.

Unless otherwise stated during checkout, customers may be responsible for such charges imposed by local authorities.

Customs processing may also affect delivery times.

15. Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before the order is processed or shipped.

Once an order has shipped, we may no longer be able to change or cancel it.

Please refer to our Returns & Refunds Policy for additional information.

16. Delivery Estimates

All delivery dates and timeframes shown on our website are estimates unless explicitly stated as guaranteed.

Estimated delivery time generally includes:

Order Processing Time + Carrier Transit Time

Processing: 1–3 business days
Shipping: 3–7 business days
Estimated total: approximately 10–15 business days

Actual delivery may be faster or slower depending on the destination and carrier.

17. Contact Us

If you have questions about shipping, delivery, or tracking, please contact us:

Store: Xelano
Website: https://www.xelano.shop/
Email: [email protected]
Phone: (907) 796-6239
Business Address: 2673 Brewster Ln
Lafayette, IN 47909-8096
United States